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Privacy Policy

PRIVACY POLICY

1. DATA COLLECTION & SCOPE

At E RIDE PRO AE, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our website or purchase our products.

By using our Services, you agree to the collection of:

  • Contact Information: Name, email address, phone number, and shipping/billing addresses.

  • Transaction Data: Details about payments and the specific products you have purchased.

  • Technical Data: IP address, browser type, and usage patterns collected via cookies to improve your shopping experience.

2. HOW WE USE YOUR INFORMATION

We use your data to provide a seamless experience, specifically for:

  • Order Fulfillment: Processing payments, organizing local delivery, and sending order updates.

  • Customer Support: Responding to inquiries regarding bike specifications or technical help.

  • Marketing (Optional): With your consent, we may send updates about new stock, regional events, or promotions. You may opt out at any time.

3. THIRD-PARTY DATA SHARING

As an independent dealer, we utilize specialized partners to run our business:

  • Shopify: Our store is hosted by Shopify. They provide the e-commerce platform that allows us to sell to you. Your data is stored through Shopify’s secure data storage and databases.

  • Payment Processors: We use secure, encrypted third-party gateways to handle credit card transactions. We do not store your full credit card details on our own servers.

  • Logistics Partners: We share your name and address with local or international couriers to ensure your bike reaches you.

4. INDEPENDENT DEALER DISCLOSURE

Please be aware that because we are an independent dealer, any information you provide to us is managed by E RIDE PRO AE and not the original manufacturer. If you interact with the manufacturer’s own website or social media, your data there is subject to their separate privacy practices.

5. COOKIES & TRACKING

We use "cookies" to enhance site functionality (such as keeping items in your cart). You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of our store.

6. DATA SECURITY

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. While no method of transmission over the internet is 100% secure, we comply with all standard security requirements.

7. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request that your personal information be corrected or deleted.

  • Withdraw consent for marketing communications.

8. CHANGES TO THIS POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon their posting on the website. If we make material changes, we will notify you here so that you are aware of what information we collect and how we use it.

9. CONTACT INFORMATION

If you would like to access, correct, or delete any personal information we have about you, please contact our privacy compliance team at premier81@icloud.com.

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